Privacy

PRIVACY POLICY

Tourisme Memphrémagog is committed to safeguarding your privacy and the personal information collected by the tourisme-memphremagog.com and tourisme-memphremagog.com/en/ Web sites.

PERSONAL INFORMATION

In addition to the personal information automatically collected as you navigate the tourisme-memphremagog.com and tourisme-memphremagog.com/en/ Web sites, Tourisme Memphrémagog also collects some of your personal information, as described in more detail herein, when you participate in a contest on the tourisme-memphremagog.com and  tourisme-memphremagog.com/en/ Web sites, subscribe to our newsletter, or order guides or maps.

PERSONAL INFORMATION COLLECTED BY THE EASTERN TOWNSHIPS TOURISM ASSOCIATION

Participation in a contest:

Participation in a contest on the tourisme-memphremagog.com and tourisme-memphremagog.com/en/ sites requires that you be at least 18 years of age and that you agree to provide and provide to Tourisme Memphrémagog the following information:

  • your first and last names;
  • your e-mail address;
  • your full mailing address;
  • your telephone number;
  • the selection of a minimum of one tourism area of interest from a list of options.

Subscription to our newsletter

Subscription to the newsletter on the tourisme-memphremagog.com or tourisme-memphremagog.com/en/ sites requires that you agree to provide and provide your e-mail address to Tourisme Memphrémagog so the newsletter can be forwarded to you. You can unsubscribe at any time by clicking on the appropriate link in one of the newsletter e-mails.

Ordering guides and/or maps

Ordering a tourist guide and/or a map from the tourisme-memphremagog.com or tourisme-memphremagog.com/en/ sites requires that you agree to provide and provide Tourisme Memphrémagog with the following information:

  • your first and last names;
  • your valid e-mail address;
  • your full mailing address;
  • your telephone number;

Other information automatically collected

When you access the tourisme-memphremagog.com and tourisme-memphremagog.com/en Web sites, information is automatically exchanged between the computer you are using, the site server, and the servers at AT Internet, a third party tasked with compiling statistics on Web site traffic. The information exchanged includes:

  • the domain name of your Internet Service Provider and your IP address;
  • the type of Web browser and the operating system used to access the site;
  • the date and time of your access to the site;
  • the site pages you visit;
  • the address of the Web site that led you to this site;
  • GPS mobile data: City or region and country.

This information exchange is necessary for the proper operation of the site. The information is kept for statistical purposes to count the number of visitors, the most-visited pages, and the technology used by Internet users. It is stored in data logs for site security reasons and used to compile statistics on Web site traffic. Information in the site’s data logs can be communicated to third parties for security verification or legal investigations and will not be used for any other purpose.

Use of cookies

The tourisme-memphremagog.com and tourisme-memphremagog.com/en Web sites use two types of cookies – temporary and persistent cookies.

A temporary cookie is required for technical and security reasons related to Web navigation. The file is saved on your computer’s RAM and is deleted automatically when you leave the site. A temporary cookie does not have any information that could identify you.

A persistent cookie is saved on your hard disk and contains information that could identify you and your computer. This information can only be read by Tourisme Memphrémagog’s Web sites and AT Internet for purposes of compiling statistics on Web site traffic. You can delete persistent cookies using options in your Web browser, if you wish. However, please note that some of these cookies will be re-created the next time you visit the site.

Access to personal information:

The personal information collected by Tourisme Memphrémagog is accessible only to Tourisme Memphrémagog personnel directly involved in managing the site’s content. The person in charge of processing personal information is Noémie Poirier noemie.poirier@tourisme-memphremagog.com. Personal information is protected in compliance with the Act Respecting the Protection of Personal Information in the Private Sector and any other applicable legislation.

Should you share other personal information when in contact with Tourisme Memphrémagog, this information shall be protected in compliance with the Act Respecting the Protection of Personal Information in the Private Sector and any other applicable legislation and shall be used only to respond to your request.

USE OF PERSONAL INFORMATION

Tourisme Memphrémagog is committed to preserving the confidentiality of all of the personal information that it has about you. Tourisme Memphrémagog shall not sell, lease, or provide access to your identifiable personal information to anyone. Tourisme Memphrémagog shall preserve your personal information for the duration of the purpose for which it was collected. Once the goal has been achieved, your personal information shall be depersonalized in which a manner that you can no longer be associated with it.

The collection of such personal information during participation in a contest is required for the contest’s management by Tourisme Memphrémagog and to enable Tourisme Memphrémagog to be able to contact you should you win the contest. In addition, your location is required to enable Tourisme Memphrémagog to calculate, for statistical purposes, the number of visitors consulting the tourisme-memphremagog.com and tourisme-memphremagog.com/en/ sites who are interested in the Memphremagog region.

Information collected through the tourisme-memphremagog.com and tourisme-memphremagog.com/en/Web sites with your consent enables us to send you paper-based or electronic documents, answer your information requests, forward requests for reservations, product purchases or tourist services to a supplier or service provider, sign you up for Tourisme Memphrémagog publications or newsletters, and add you to mailing or survey lists. This information also helps us understand user habits and interests with the goal of serving them even better in the future.

YOUR RIGHTS

You have the right to request access to, the correction of, limitations on processing, and the removal of the personal information on you that Tourisme Memphrémagog has. To do so, please contact Noémie Poirier – noemie.poirier@tourisme-memphremagog.com.

You have the right to obtain and forward to a third party, the personal information on you that Tourisme Memphrémagog has in a commonly used, machine-legible, structured format. To do so, please contact Noémie Poirier – noemie.poirier@tourisme-memphremagog.com.

You have the right to submit a claim to a regulatory authority.

You have the right to object to the processing of your personal information in the possession of Tourisme Memphrémagog, at any time.

SITE AND CONTENT HOSTING

The tourisme-memphremagog.com and tourisme-memphremagog.com/en/ Web sites and their content are hosted by Tourisme Memphrémagog, potentially with help from partners, who must respect personal information in compliance with the Act Respecting the Protection of Personal Information in the Private Sector and any other applicable legislation and who have made a commitment to do so.

SECURITY

Tourisme Memphrémagog applies security measures, including recognized encryption methods, to guarantee the confidentiality of your personal information at all times.

CHANGES TO THIS POLICY

Tourisme Memphrémagog reserves the right to make any modifications to this Policy as a result of changes in technology or the law or simply as a result of any modification to the Web sites tourisme-memphremagog.com et tourisme-memphremagog.com/en/, at any time, at its sole discretion and without prior notice or notification.

Continuing to access the Web sites tourisme-memphremagog.com and tourisme-memphremagog.com/en/ pursuant to any update of this policy represents your consent to the use of your personal information according to the modified policy. If major changes are made to this Policy or to the manner in which Tourisme Memphrémagog will use your identifiable personal information, Tourisme Memphrémagog will post a pop-up window indicating that changes have been made to this effect.

QUESTIONS OR CONCERNS

If you have any questions or concerns regarding the Privacy Policy, please contact Tourisme Memphrémagog at the following address:

Tourisme Memphrémagog
Att : Noémie Poirier
150-2911, Chemin Milletta
Magog, Québec
Canada J1X 0R4

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Compte tenu du contexte actuel, avant tout déplacement, nous vous recommandons fortement de réserver votre hébergement et de vous informer auprès des entreprises afin de connaitre leurs modalités d’ouverture. / Given the current context, before any trip, we strongly recommend that you book your accommodation and get information from the companies in order to know their opening conditions.